Workshop Dispatcher
Full time @AutoCanada posted 8 hours ago in Automotive Jobs Shortlist Email JobJob Detail
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Job ID 18534
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
“BMW MINI Montreal is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
Effectively scheduling and assigning vehicle repairs to the mechanics’ shop and service personnel.
Ensuring that repairs are performed correctly and efficiently by qualified technicians and that the after-sales service department consistently maintains a high level of customer satisfaction.
Ensuring the efficiency and productivity of the shop.
What drives your day to day?
Responsibilities: Productivity
Distribute and manage work orders, ensuring overall shop efficiency.
Ensure all repairs are assigned equally and fairly to technicians.
Monitor the progress of each repair throughout the day.
Prioritize and monitor all returns to the shop to ensure proper and immediate attention.
Inform the foreman of all returns to the shop.
Ensure technician productivity.
Participate in handling customer complaints related to assignment errors in collaboration with their supervisor.
Understand and ensure compliance with the terms of the manufacturer’s warranties and policies.
Stay informed of department performance using tools such as daily operations monitoring, efficiency and productivity monitoring, return-to-shop reports, warranty reports, telephone surveys, and monthly forecasts.
Collaborate with other departments to share labor in order to optimize operations
Responsibilities: Workshop
Close the shop every evening (lights, heat, doors, ventilation)’
Monitor the condition of the shop, including cleanliness, safety, and equipment condition.
Report problems to the Service Manager or dealer.
Notify the Parts Manager and Service Manager of frequent shortages so that the situation can be corrected.
Ensure the proper maintenance, storage, and inventory of special tools.
Inform management of equipment, supplies, and repair needs to maintain department operations.
Prepare a list of equipment, supplies, and repairs required by the Service
Department and verify it with the manager, if applicable.
Be aware of, understand, and comply with federal, provincial, and municipal regulations affecting maintenance work, such as hazardous waste disposal, etc.
Responsibilities: Human Resources Management
Monitor technicians’ daily productivity reports and attendance records.
Forward the hours worked file to the payroll department.
Motivate the technicians under his/her responsibility.
Strive for harmony and team spirit within the department and with all other departments.
Regularly review the performance of all technicians according to dealership guidelines.
Prepare a list of technicians for overtime in accordance with the collective agreement.
Ensure compliance with OHS standards (e.g., inspection of tools and equipment, minimum of two technicians in the workshop, handling, etc.).
Other duties:
Attend various meetings by invitation.
Be familiar with the collective agreement provisions applicable to technician management.
Ensure workplace safety.
Present yourself in a professional manner.
Perform other tasks as needed and as directed by
What are the must haves?
French/English – spoken and written
Minimum 5 years of experience
Proficiency in Microsoft and CDK software
Ability to manage priorities
Stress tolerance
Ability to exercise sound judgment
Ability to follow instructions
The advantages.
Competitive compensation package
Medical, vision, and dental benefits
Life insurance
Group RRSP
Sick days and mobile day
Closed on weekends
Renovated, air-conditioned mechanical shop
Employee vehicle purchase and maintenance plan
Employee and family assistance programs
Company-wide appreciation events and contests throughout the calendar year “
Required skills
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