Vendor Manager III
Full time @TD BANK posted 1 day ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 19550
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Experience 7 Years
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Qualifications Degree Bachelor
Job Description
“Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards. Vendor Managers are expected to understand and maintain knowledge of Business Arrangement terms (including key Third Party and business segment or corporate function (TD) deliverables). Vendor Managers are also responsible for monitoring, analyzing and reporting on performance of Business Arrangements and identifying and escalating issues where identified in order to mitigate risk. On more strategic, critical and/or complex relationships across multiple business segments or corporate functions, role may also act as the Lead Vendor Manager supporting the Accountable Executive that owns TD’s relationship with the Third Party.
CUSTOMER
Own the management of Third Party Business Arrangements through all stages of the TPML, in alignment with relevant Third Party frameworks, policies and standards
Initiate intake via a Sourcing Request and follow the TPRA process
Set up and onboard Third Parties post contract execution including the implementation of the governance structure and interaction models between key TD and Third Party stakeholders
Focus on continuous improvements to facilitate entering into Third Party Business Arrangements and promote effective delivery
SHAREHOLDER
Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
Manage Third Party Business Arrangements through all stages of the TPML, in alignment with relevant frameworks, policies and standards
Monitor, analyze and report a Third Party’s performance through delivery against SLAs, SLOs, KPIs or other contractual commitments
Identify issues and monitor trends with a Third Party in a responsive manner, to reduce risk in alignment with TPRM Policies and related Standards
Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
EMPLOYEE / TEAM
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
BREADTH & DEPTH
Expert level professional role requiring substantial knowledge / expertise in a complex field and knowledge of broader related areas
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services
Acts as a lead integrating cross-function understanding within their own field of specialty; with significant resource requirements, risk and / or complexity
Independently manages business arrangements
Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions
EXPERIENCE AND / OR EDUCATION
Undergraduate degree
7+ years of related experience
ADDENDUM
Advanced knowledge of Vendor Management, Business Arrangements, Third-Party Management Lifecycle framework/principles, policies and procedures, systems, products/services, product research, assessment & reporting, competitive intelligence, negotiation tactics and/or regulatory requirements
Knowledge of current and emerging competitor and market trends
Knowledge of Risk Management environment, standards and regulations
Knowledge of budgetary management principles/practices/procedures
Skill in identifying complex problems and reviewing related information to develop/evaluate options and implement solutions and/or governance procedures
Skill in supporting the development and implementation of change strategies and/or processes
Ability to negotiate, influence, collaborate and effectively communicate to build relationships
Ability to contribute to strategic direction of the function and provide advice to senior leadership
Ability to monitor, analyze, report and assess adherence, performance and risk of information, contractual terms and/or delivery of services
Skill in researching, collecting, organizing and analyzing complex or technical data and developing plans to address identified issues/problems
Ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives
Ability to exercise sound judgement in making decisions
Ability to research, collect, organize and analyze information and prioritize work while meeting multiple deadlines
Skill in using analytical software tools, data analysis methods and reporting techniques
Skill in using computer applications including MS Office
Ability to work successfully as a member of a team and independently
Ability to handle confidential information with discretion “