Trust & Safety New Associate – Bilingual English/Korean

Full time @Accenture posted 8 hours ago in Information Technology (IT) Email Job

Job Detail

  • Job ID 15605
  • Experience  2 Years
  • Qualifications  Degree Bachelor
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Job Description

“Responsibilities:

Review, classify and/or remove content according to client guidelines, using specific tools and channels

Understand and remain updated on changing client policies and guidelines

Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

Serve as an advocate for the user community

Participate in process improvement initiatives that improve quality and efficiency of work

Participate in continuous training programs and workgroup discussions for optimal development in the role

Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Role Requirements:

This is an onsite role

Must be open to working in a 24/7 environment

Must be willing to work a rotational schedule

Basic Qualifications:

Minimum 1 year of customer service experience

Proficiency in Korean

Professional skills:

Strong coping, emotional resilience, and stress-management skills Excellent comprehension, communication, and English skills

Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies

Strong attention to detail

Comfort synthesizing and analyzing information from multiple streams

Strong critical thinking and decision-making skills “

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Required skills

Customer service experience decision-making skills Korean

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