Spécialiste des produits de livraison/Delivery Specialist
Full time @AutoCanada posted 3 days ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 18769
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
“Position: Delivery Product Specialist
Dealership: Mercedes-Benz Rive-Sud
Location: Longueuil, QC
Classification: Full time, Immediate Vacancy
Mercedes-Benz Rive-Sud is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
A Delivery Product Specialist at a dealership is responsible for managing the delivery process of vehicles to customers. Their role includes explaining vehicle features, ensuring that customers understand how to use their new cars, and providing a thorough orientation to the vehicle. They also handle paperwork, address customer inquiries, and ensure a smooth handover experience. Additionally, they may assist with vehicle inspections, manage inventory, and collaborate with sales teams to enhance the customer experience during the delivery process. The role requires excellent communication skills and knowledge of the vehicles being sold.
What drives your day-to-day?
Check vehicle prior to customer arrival;
Receive the customer, have the documents signed, proceed with the delivery and complete explanation of the vehicle;
Ensure customer satisfaction and discuss CSI survey;
Discount the file with our manufacturer.
What are the must-haves…
Minimum of 3 years of experience in customer service;
Fluently bilingual, spoken and written, as this role requires the ability to communicate in English and in French.
Driver’s license (an asset);
Honest, professional, structured and courteous;
Excellent references and demonstrated aptitude for customer service;
Ability and interest in working as part of a team;
The Perks.
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Paid holiday and flex time for full time AutoCanada employees
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career “
