ServiceNow Product Consultant_Technology Workflow

Full time @TCS USA posted 1 day ago in Information Technology (IT) Email Job

Job Detail

  • Job ID 8146
  • Experience  5 Years
  • Qualifications  Degree Bachelor
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Job Description

“Role Description

1) Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
a. Lead discovery effort to design an approach and roadmap of IT Service Management (modules like Incident, Problem, Change, Request, etc.) using ServiceNow ITSM product suite
b. Lead discovery effort to design an approach and roadmap for replatforming and simplification of ServiceNow platform.
2) As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow ITSM product suite
3) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow ITSM modules
4) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow replatforming/simplification effort
5) Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
6) Other Responsibilities

a. Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
b. Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
c. Create solution collaterals, collaborate with delivery to create case studies.
d. Contribute with offering maturation and new offering ideas.
e. Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
f. Represent TCS in partner events.
“

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Required skills

ITSM Service Now

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