ServiceNow Product Consultant _ CRM & BFSI Industry Solutions
Full time @TCS USA posted 23 hours ago in Information Technology (IT) Shortlist Email JobJob Detail
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Job ID 8031
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
“Role Description
1) Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
a. Lead discovery effort to design an approach and roadmap for transforming Customer Service Management using ServiceNow CRM product suite.
b. Lead assessment of current Customer Service Management product implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
c. Lead discovery effort to design an approach and roadmap for transforming Financial Service Operation (Customer service/front, Middle and Back-office Operations) process using ServiceNow Industry products.
d. Lead assessment of current ServiceNow Financial Service Operation (Customer service/front, Middle and Back-office Operations) implementation and setup to recommend gaps, improvement areas, best practices, continual transformation.
2) As a solution consultant and architect, work as the lead Solution architect for new product implementation in ServiceNow Customer Relationship Management suite of products (Including CSM, FSO, FSM, etc.)
3) Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an expert in the ServiceNow Financial Service Operation (Customer service/front, Middle and Back office Operations)
4) Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.
5) Other Responsibilities
a. Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
b. Conduct research to identify topics that resonate with the Customers and thereby developsolutions.
c. Create solution collaterals, collaborate with delivery to create case studies
d. Contribute with offering maturation and new offering ideas.
e. Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
f. Represent TCS in partner events.
Pre-requisites
1) 10+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
2) Extensive experience with ServiceNow platform, a. In ServiceNow CSM – at least one design, architect and implementation of ServiceNow CSM solutions b. In ServiceNow FSO at least one design, architect and implementation of FSO solutions on ServiceNow
3) Strong background in solution architecture and technical design, with a focus on Customer Relationship Management suite of products (CSM, FSO, FSM)
4) Strong understanding of technology and Service Management knowledge and the ability to translate business requirements into technical solutions.
5) Prior experience of working on any one of the CRM, FSO products/platforms ex: Salesforce, MS Dynamics, Pega, Appian, ServiceMax, etc.
6) Ability to connect seamlessly with functional and technical customer SME’s
7) Balanced knowledge of technology and domain
8) Candidates with the following Certification & Credentials will be preferred
a. ServiceNow CSA
b. ServiceNow CIS – CSM
c. ServiceNow CSM – Professional suite
d. ServiceNow FSO Insurance – Professional Suite
e. ServiceNow FSO ban king & Wealth management – Professional Suite
f. TOGAF or equivalent architecture framework
9) Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles
Soft Skills
1. Technologist at heart and quick learner
2. Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
3. Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
4. Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
5. Self-starter, Team Player and motivated
Preference will be given to associates with
1) Banking, Financial Services and/Insurance Background
2) Strong experience with ServiceNow non-IT product portfolio
3) Experience in Service Catalog rationalization catalog Items with workflows, business rules, UI Pages, UI actions,
4) Experience working in Agile environment using SCRUM methodology.
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