Service Advisor
Full time @AutoCanada posted 3 days ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 18791
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
“Position: Service Advisor
Dealership: Dodge City
Location: Saskatoon, SK
Classification: Full-Time, Immediate Hire
Dodge City is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
We are looking for an experienced Service Advisor who is passionate about delivering an exceptional customer experience to join our growing team! We’re looking for a friendly and motivational individual to fill this position. You will play a key role in curating the service experience for our valued clients who choose to service their vehicles at our dealership.
What drives your day-to-day?
Estimating the cost and time needed for a wide range of repairs.
Welcoming customers and discussing their needs
Answering customer inquiries, either in person or on the phone
Develop repair estimates by taking the cost of materials, supplies, and labor into consideration.
Prepare repair orders by detailing the vehicle’s problems or symptoms.
Connecting customers to the right auto technician
Test-driving vehicles to confirm the customers’ vehicle is repaired as needed.
Maintaining automotive records by keeping track of problems and corrective actions
What are the must-haves…
Minimum of 2-year dealership experience in a Service Advisor role required
CDK experience is an asset
Automotive knowledge
Proven ability to provide an exceptional customer experience
Ability to set and achieve targeted goals
Ability to thrive in a fast-paced environment with many priorities
Demonstrated communication and interpersonal skills
Must be able to remain calm when customers and/or situations are not
Organization and follow-up skills
Experience and desire to work with technology
The Perks.
Experience and desire to work with technology
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career “
