“Senior Analyst, FCRM STR Quality Control (2916) “
Full time @TD BANK posted 6 hours ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 20653
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Experience 5 Years
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Qualifications Degree Bachelor
Job Description
“Job Description:
CUSTOMER
Contribute to the development of team procedures and governance processes and advise FCRM stakeholders and teams of changes and enhancements to enterprise FCRM programs and requirements and where they may impact in the organization.
Work with FCRM partners and other related groups (such as Compliance, Legal and Risk etc.) to support creation of documentation and reports required by external regulatory bodies and TD internal groups
Conduct research, assess FCRM risks and controls, and otherwise contribute to a specialized team of FCRM compliance professionals, interacting with key stakeholders
Provide governance oversight through management of the policy and training exemption governance and reporting processes to the FCRM Senior Executive Team (and related FCRM Sub-Committees)
Assist FCRM team members in the use of Issues and Events system for tracking and reporting
Prepare summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the FCRM program
Deliver relevant subject matter expertise and FCRM advice to business / FCRM partners
Interact with control functions within the organization
Develop and deliver training programs for applicable employees across the Bank
Conduct meaningful research, analysis, and assessment of FCRM program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise FCRM programs
Prepare research, analysis, update tools and/or support training activities specific to risk assessment
Contribute to the development of processes, procedures and guidance relevant to own specific FCRM function of expertise
SHAREHOLDER
Prioritize and manage own workload to meet SLA requirements for service and productivity
Provide high quality service and advice to key business (FCRM) partners and monitor progress of initiatives, action plans, or similar activities
Protect the interests of the organization – identify and manage risks, and ensure the prompt and thorough resolution of escalated non-standard, high-risk issues
Deliver relevant subject matter expertise and FCRM advice to business (FCRM) partners
Participate as assigned in new or revised product initiatives, advise businesses on FCRM compliance requirements and ensure that those requirements are properly written into requirements for business projects
Participate in FCRM level projects as needed, to facilitate and oversee changes to FCRM processes, systems, or practices
Coordinate with other FCRM partners and business compliance partners to ensure consistency in the application of FCRM programs and standards across the enterprise
Ensure relevant FCRM programs align with TD corporate philosophy and strategic direction
Monitor FCRM industry developments and maintain strong knowledge of evolving regulatory requirements and assess potential impacts
Participate in responding to periodic exams/audits by regulatory bodies and Internal Audit, to determine level of BSA/FCRM compliance
Contribute to cross-functional / enterprise initiatives as an organizational or subject matter expert helping to identify risk / provide guidance for complex situations
EMPLOYEE / TEAM
Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Grow knowledge of the business, related tools and techniques
Participate in personal performance management and development activities, including cross training within own team
BREADTH & DEPTH
Work independently as the senior analyst / subject matter expert and may coach and educate others
Oversee and/or independently perform tasks from end to end
Apply expert knowledge of business operations, products, services, methods and operating standards to drive unit or team performance
Require advanced technical / business / function knowledge for discipline supported
High level of complexity in operational / reporting / process and/or analysis function requiring medium to longer term focus
Represent the group as the lead or subject matter expert on projects / initiatives and/or at meetings across the organization
Generally, reports to a Manager or Senior Manager Specialized FCRM
EXPERIENCE & EDUCATION
Undergraduate degree or equivalent work experience
5+ years experience”