Restaurant General Manager
Full time @Smashburger posted 3 weeks ago in Restaurant / Food Services Shortlist Email JobJob Detail
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Job ID 11645
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Experience Less Than 1 Year
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Qualifications Degree Bachelor
Job Description
Essential Job Functions:-
Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate.
Implement company programs and manage the operations of the Restaurant, in-Room Dining Service and all event/banquet spaces as required to ensure compliance with SOPs and LSOPs, safety regulations, liquor license compliance and federal, provincial, and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
Forecast, implement, monitor, control and report on budgets and their components (labor costs, scheduling cost containment, food costs, beverage costs, supplies, equipment, etc.) to maximize revenue and minimize expenses while ensuring adequate supplies and associates are on hand to provide top quality customer service.
Abide by all Provincial, Federal, and corporate requirements pertaining to serving alcoholic beverages.
Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
Create, recommend, and implement promotions, displays, buffet presentations and ideas to capture in-house guests and a larger share of the local market, working with the corporate team, Catering Manager, Sales and Marketing, and culinary leadership team.
Complete preparation of work schedules and administrative duties during non-meal periods. Complete documentation regarding any incident reporting as well.
Hiring, coaching, leading team on initiatives regarding product knowledge, upselling and promotions.
Monitor and control the maintenance/sanitation of the food and beverage operation and equipment to protect the assets, comply with policies and procedures and ensure quality service.
Comply with attendance rules and be available to work on a regular Presence on the floor during meal periods, to include weddings and special events, evenings, and weekends.
Assigned as required as the MOD (Manager on duty) at the hotel.
Ensure Serving alcohol responsibly is always compliance. Safe food handling practices are in Food handling complaints / reports are handled in accordance with Crescent Hotels and Resorts protocols.
Ensuring compliance with government inspectors / inspections requirements.
Creating a work environment that ensures compliance with the Crescent Hotels and Resorts guiding principles.
Attending and facilitating departmental meetings, implementation of pre shift.
Perform any other job-related duties, assigned.
Required Skills & Abilities:
Must have the ability to communicate in English. Self-starting personality with an even disposition.
Always maintain a professional appearance and manner.
Can communicate well with guests.
Must be willing to “pitch-in”, led by example, and help co- workers with their job duties and be a team player.
Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work.
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Ability to move throughout all food and beverage areas and continuously perform essential job functions.
Ability to access and accurately input information using a moderately complex computer system.
Ability to observe and distinguish product quality by smell, taste, and appearance. Support marketing and social media initiatives.
Entrepreneur, sales driven, ability to adapt to seasonal opportunities as challenges, role model, spoke person for the operation.
