Parts Counter Associate
Full time @AutoCanada posted 5 days ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 18198
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
“Position: Parts Counter Associate
Dealership: Crosstown Chrysler Dodge Jeep Ram
Location: Edmonton, AB
Classification: Full-Time, Immediate Hire
Crosstown Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
The Parts Advisor will be responsible for researching and sourcing parts for customers and technicians, ensuring timely and accurate part orders, and facilitating the sales process. Will provide exceptional customer service by issuing price quotes, selling parts, and handling special-order requests. This role also involves managing inventory, maintaining a clean and organized work area, and following safety policies to ensure a safe working environment.
What drives your day-to-day?
Research and source parts for customers or technicians
Issue parts price quotes
Sell parts to customer or service work orders
Complete special-order parts requests that need to be ordered by the customer
Communicate with the customer on the status of any parts ordered and notify them upon delivery to the dealership
Pick-up parts for customers or technicians as required
Restock shelves and put warranty parts into appropriate bins
Keep work area and displays clean
Must follow all company safety policies and procedures
Other duties as required
Receive parts and put away stock
Ship domestically and occasionally internationally (USA)
Pick returns and prepare for shipment
Warehouse housekeeping
Other duties as required
What are the must-haves…
Some familiarity and/or experience with working in an automotive dealership and/or Parts Department
Completion of a related post-secondary program and or training courses is considered an asset
Experience with CDK is considered an asset
A general understanding of Parts & Service operations and inventory management
A well-defined sense of diplomacy, including negotiation and conflict resolution skills
Strong organizational and time management skills
A person of professionalism and high integrity who is trusted by others and consistently honours their commitments
Detail oriented, self-motivated and resourceful
High-level skills in Word, Excel and MS Office etc.
Ability to meet physical demands such as heavy lifting, standing for long periods of time
Must be legally authorized to work in Canada
1-3 years relevant experience would be an asset
Forklift experience would be an asset but training will be provided
Experience with an electric pallet stacker would be an asset
Detail oriented, self-motivated, and resourceful
Strong organizational and time management skills
Comfortable using computerized receiving and shipping software
Knowledge of health and safe procedures, standards, and regulations
The Perks.
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career “
