IT Support Analyst-PT
Full time @F2ONSITE posted 2 weeks ago in Information Technology (IT) Shortlist Email JobJob Detail
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Job ID 6548
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
“IT Support Analyst – Part-Time
Onsite 3 days per week – 4 hour shifts
One Year Assignment
Job Description
Respond, evaluate, and provide guidance to associates with requests or issues regarding hardware, software, connectivity, telecom, mobile devices (iPhones and iPads), email and other desktop/laptop (Mac & PC) related issues.
Provide excellent customer service over the phone, remotely and in person.
Train or share knowledge with staff on use of IT solutions and services.
Document activities in the ticketing system, including steps taken to resolve or escalate.
Develop and maintain the knowledge base by documenting common resolutions.
Contribute to development routine activities to make them repeatable in support delegation to Tier 1, automation and/or self-service.
Frontline IT Support for on-boarding, off-boarding, shipping/receiving/imaging of all computer devices, and setup and configuration of mobile devices.
Respond to security incidents by leveraging security tools for investigation, remediation incident tracking and reporting.
Assist with infrastructure and security technology implementations and upgrades.
Represent IT in various business initiatives, seeking to fulfill business needs with efficient, reliable, and secure IT data, systems, and services.
Additional Information
All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
F2OnSite supports and adheres to all state laws regarding background checks.
This position requires specific work hours to be adhered to. Typically the work hours are not flexible, so you must be able available to work during those hours.”
