Help Desk Analyst
Full time @F2ONSITE posted 2 weeks ago in Information Technology (IT) Shortlist Email JobJob Detail
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Job ID 6463
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
“We are seeking a skilled Remote Service Desk/Help Desk Analyst to join our team. This remote position requires availability during Pacific Time Zone hours, with a start time of 7am or 8am, Monday through Friday. The ideal candidate will have prior help desk experience, excellent communication and phone skills, and a general knowledge of end-user IT support practices. Familiarity with the Service Now ticketing system and a high level of first-level call resolution are essential.
**Availability:** Must be available to work on Pacific Time Zone. Monday through Friday. Start time 7am or 8am. Requested Start: ASAP (subject to drug and background checks)
Duration: 6 months+
Key Responsibilities:
– Provide first-level technical support to end-users, ensuring high levels of customer satisfaction.
– Resolve technical issues related to hardware, software, and network connectivity.
– Utilize the Service Now ticketing system to track and manage support requests.
– Communicate effectively with users to understand and address their IT needs.
– Escalate complex issues to higher-level support teams as necessary.
– Maintain accurate documentation of support activities and resolutions.”
