Engagement Operations
Full time @Hebbia posted 21 hours ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 27790
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Experience 2 Years
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Qualifications Degree Bachelor
Job Description
“Role Overview
Engagement Operations Associates play a critical role at Hebbia: you will be responsible for driving operational excellence of the post-sales organization, working closely with customer facing teams to own initiatives that accelerate customer value from ideation to execution.
We’re looking for ambitious and highly skilled individuals with hands-on experience in operations and analytics, who can not only develop strategic frameworks but can translate ideas into flawlessly executed programs. A strong candidate requires a blend of strategic first-principles thinking, operational experience, and analytical expertise as we shape the future of how AI is deployed at the world’s largest enterprises.
If you enjoy solving challenging problems and building strong relationships and teams while doing so, we’d love to hear from you!
This role is based out of our New York City office in SoHo.
Responsibilities
Operational Expertise: drive projects from ideation to completion, identifying cross-functional pain points and addressing them with the optimal value-effort tradeoff
Program Management: Manage multiple complex projects simultaneously; balancing capacity and pulling in subject matter experts across teams
Strategic Problem Solving: Think critically to identify and solve a variety of new and ambiguous problems
Data-Driven Insights: Extract and action insights from data to inform strategic decisions and improve outcomes
Relationship Building: Build credibility within the organization, serving as a trusted advisor that executives actively seek to help drive cross-functional initiatives
Who You Are
2-5 years of experience in operational roles at tech companies, late-stage startups, or a consulting firm
Proficient in analytics with experience with SQL, Python, and data visualization tools
Relationship management: you excel at building and maintaining relationships across all teams and levels of seniority
Strong ownership mindset: you see problems or white space and make it yours
Highly analytical: you bring a strong foundation in data analytics and always ground your approach with data
First-principles thinker: you can work in ambiguity to tackle any problem regardless of whether or not you’ve seen it before
Innate bias towards action and impact, while working in a nimble and fast-paced environment.
Compensation
In consideration of market analysis and relevant factors, the compensation range for this position is set between $120,000 and $190,000 (base salary and bonus). However, adjustments outside of this range may be considered for candidates whose qualifications significantly differ from those outlined in the job description.
Life @ Hebbia
PTO: Unlimited
Insurance: Medical + Dental + Vision + 401K + Wellness Benefits
Eats: Catered lunch daily + doordash dinner credit
Parental leave policy: 3 months non-birthing parent, 4 months for birthing parent
Fertility benefits: $15k lifetime benefit
New hire equity grant: competitive equity package with unmatched upside potential
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