EMS Lead / Support Specialist

Full time @HCL Tech posted 17 hours ago in Information Technology (IT)
  • Brampton, Canada View on Map
  • Post Date : May 14, 2025
  • Apply Before : May 28, 2025
  • 0 Application(s)
  • View(s) 2
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Job Detail

  • Job ID 18168
  • Experience  2 Years
  • Qualifications  Degree Bachelor
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Job Description

“Key Responsibilities

Execute non-production and production system upgrades, patches, and integrations for Client’ EMS platforms
Collaborate with Client’ application patching team to define test plans, UAT support, and deployment workflows
Develop technical documentation (architecture diagrams, runbooks) and conduct post-deployment reviews
Troubleshoot platform issues, perform root cause analysis, and ensure VM/cluster availability
Conduct security audits for EMS infrastructure (VMs, networking, batch pipelines) and remediate vulnerabilities.
Ensure compliance with Client’ internal policies and standards
Implement proactive monitoring for security breaches and lead incident response activities
Review NMS Tools patches for security relevance and integrate them into upgrade cycles.
Analyze EMS performance metrics and recommend tuning for scalability/reliability (e.g., Nokia Service Portal, Fujitsu Virtuora).
Automate monitoring, reporting, and failure-handling processes to reduce manual intervention.
Design continuous improvement initiatives (e.g., reducing MTTR, enhancing data quality)
Collaborate with Client’ teams to implement best practices for EMS usability and operational efficient

 

Skills:

Expertise in EMS platforms and network management domain (Nokia AMS/NFM-T/Altipiano, Ciena MCP, Ribbon Muse, Fjitsu).
Hands-on experience with one or more EMS applications (Nokia AMS/NFM-T/Altipiano, Ciena MCP, Ribbon Muse, Fjitsu).
Proven experience upgrading, patching of EMS Applications
Understanding of the EMS integration points functions and features
Strong understanding of the EMS deployment environments and platforms and virtualization technologies (eg; VMware, Kubernetes, Docker)
Strong understanding of the EMS build and deployment methodologies such as DevOps, scripting (Python/Ansible)
Strong understanding of security requirements and vulnerability assessment
Strong understanding of automation tools”

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Required skills

Docker Kubernetes PYTHON VMware

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