Customer Service Representative

Full time @Lifemark Health Group posted 1 day ago in Customer Service & Support

Barrie, ON View on Map
Post Date : May 22, 2025
Apply Before : June 5, 2025
0 Application(s)
View(s) 1

Job Detail

Job ID 21302
Experience 2 Years
Qualifications Degree Bachelor

Job Description

“Job Title: Customer Service Representative
Location: Lifemark Physiotherapy Bell Farm Road
115 Bell Farm Road
Barrie, Ontario
Employment Status: Casual Part-Time
Anticipated Work Schedule: Saturday From 8:00:00 To: 13:00:00

Rate Compensation: $17.6 – $19.00

Are you passionate and dedicated to making a positive impact on people’s health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? If so, join us at Lifemark Physiotherapy Bell Farm Road clinic, a Lifemark Health Group company, Canada’s premier, largest, and most comprehensive healthcare management organization. We believe when you move better, you feel better. This is at the heart of everything we do, and we are seeking a Customer Service Representative who shares this same philosophy.
At Lifemark, we walk the talk of our company’s Core Values: “ We have fun,” We strive for simplicity,” We trust each other to do the right thing,” We go the extra kilometre,” and “We belong here.”

Qualifications & Core Competencies:
High School Diploma, G.E.D. or equivalent
Excellent customer service skills and telephone etiquette
A high degree of organizational and multi-tasking skills in a busy and fast-paced work environment, preferably with 1-3 years of work experience in a private clinic setting
Excellent communication and interpersonal skills
Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset but not required.
Flexible and adaptable to change

Key Functions and Responsibilities:
Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns.
Coordinate a detailed and accurate intake of information on the patient’s first visit to the clinic and throughout their treatment plan.
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information.
Coordinate scheduling of patient appointments and maintain the patient’s medical record.
Collect payment at the time of service.
Track coverage for all funding streams to ensure approval
Complete data entry and billing
Coordinate courier packages (in or outgoing) and process incoming and outgoing emails, mail and faxes.
Provide administrative support to the Care Coordinator Manager and Clinic Director. “