Customer Service / Order Entry Representative
Full time @ABB OPTICAL Group posted 2 weeks ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 6407
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Experience Less Than 1 Year
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Qualifications Degree Bachelor
Job Description
“WORK FROM HOME – 100% REMOTE
Full Time
JOB RESPONSIBILITIES
Summary: The Customer Service / Order Entry Representative will provide total support to our customers with regard to placing orders in the system. They interact with customers to provide and process information in response to order entry.
Essential Responsibilities include the following. Other duties and special projects may be assigned
Answer inbound calls and email, enter customer orders, and make outbound calls as appropriate
Process various types of optical product orders within the appropriate deadlines
Place orders accurately into the designated ordering system
Provide order status, shipping information, and associated fee structure to customers as needed
Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources regarding orders
Communicate and coordinate with internal departments to ensure the timeliness of orders
Effectively troubleshoot and provide resolution support for customer issues in a timely fashion
Comply with the Attendance Policy and adhere to established department goals and guidelines
Maintain accurate records of customer interactions and transactions
Assist customers with processing their orders and general product knowledge
Provide individualized customer service with high quality and professional standards
Route calls to the appropriate resources when needed
Participate in ongoing department training and assessment programs
Keep reference guides organized and current
Meet or exceed all key performance metrics set by the department
Report inconsistencies and inefficiencies, and escalate issues to management
Actively participate in team discussions; provide feedback to improve the work environment
Participate in department and company activities
Provide assistance to other Associates and departments as needed
Maintain a clean and organized work area”
