Customer Service Associate
Full time @Accenture posted 4 hours ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 17670
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Experience Less Than 1 Year
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Qualifications Degree Bachelor
Job Description
“Key Responsibilities
Handles customer service inquiries via telephone and or email and performs a variety of complex clerical or administrative support functions which require knowledge and understanding of Group Insurance policies for Voluntary Benefits.
Will support the resolution of customer problems, incidents, issues, requests, and queries
Liaise with other support teams, or product teams as required to resolve requests issues in a timely manner
Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents
Manages incoming telephone calls, emails, and or faxes for Voluntary Benefits
Utilizes resources and tools to accurately respond to customer inquiries and follows all documented processes and workflows provided by the client to enhance customer service and reduce customer effort operating efficiency
Able to learn and be proficient with client s incident management and knowledge management tools, client information systems, and service desk procedures
Demonstrates understanding of the customer s business needs as trained and maintains high customer satisfaction ratings
May perform follow up on incidents with customers to ensure customer satisfaction
May support reporting functions providing end of day status, data for weekly status reports, etc.
Job Requirements
Ability to work a shift between the hours of 7 am to 8 pm
Basic Qualifications
Minimum 1 year of experience in a call center environment
Preferred Qualifications
Minimum 6 months of experience in the insurance industry management process interpreting and applying member contracts and benefits
Experience in the medical or insurance field
Experience with reporting
Experience in a BPO/BPS environment
Excellent written and verbal communication skills in English and/or Spanish”
Required skills
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