Customer service agent

Full time @Vast auto Distribution posted 3 days ago in Customer Service & Support
  • Montreal, Quebec View on Map
  • Post Date : April 25, 2025
  • Apply Before : May 9, 2025
  • 0 Application(s)
  • View(s) 2
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Job Detail

  • Job ID 12463
  • Experience  2 Years
  • Qualifications  Diploma
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Job Description

Ensure consistent and professional customer service by handling customer calls from start to finish while adhering to Vast-Auto Distribution’s standards, policies and values.
Make outgoing calls to gather various types of information (deadlines, follow-ups, communication with other departments).
Provide impeccable support to customers (pricing, various billing inquiries, general questions, customer satisfaction improvement, service hours, or any other information).
Enter orders from various sources into the systems.
Perform various administrative tasks related to the customer service department (e.g., data entry, billing, reception backup, etc.).
Manage customer OTRS requests and resolve tickets generated by the system.
Achieve and maintain all departmental key performance indicators (KPIs) at a satisfactory level.
Job requirements:
High school diploma completed and 2 years of relevant experience in customer service.
Excellent bilingualism, both oral and written English and French (Note: English is mandatory). The position requires frequent communication in English with many of our clients.
Proficiency in Microsoft Office Suite (Outlook, Excel).
Required skills:
Strong collaboration skills and a team-oriented mindset.
Comfortable with IT systems: ability to navigate different systems and software simultaneously.
Excellent customer service skills: listening, patience, politeness, empathy, quick execution.
Act as an ambassador of Vast-Auto Distribution’s corporate image with both internal and external customers.
Problem-solving ability and a strong sense of urgency.
Multitasking skills and a high level of autonomy.
Ability to work under pressure.
Probationary period as per the collective agreement (3 months).

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