IT EUC Support Tech

Full time @TCS USA posted 17 hours ago in Information Technology (IT) Email Job

Job Detail

  • Job ID 8254
  • Experience  5 Years
  • Qualifications  Degree Bachelor
Bottom Promo

Job Description

“Must Have Technical/Functional Skills:

Provide 9 Hours x 5 days On-site Support through Walk-in, Email, Self Service, Desk phone, MS Teams. Available for after hours and weekend support
Excellent communication etiquette and customer service skills
Excellent Knowledge in Windows 10 / Windows 11, Microsoft Office 365, SCCM, MS Intune,
LAPS, KillDisk, VMWare, Server Patch Management, Microsoft Azure, Microsoft Exchange
Administrator, Cisco VPN, Active Directory Services. Knowledge of Apple Mac Book OS and Mobile Devices. Excellent Knowledge in ServiceNow, LogMein Rescue, Remote Desktop Connection,
Virtual Desktop, Monitoring, BitLocker Administration, NetQOS, Network Flow Analysis, App synthetic Monitor
Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up, configure, troubleshoot issues with PC’s and Mobile devices. Ability to understand IT Landscape and IT Assets.
Knowledge in ITIL4 processes such as Incident, Hands-on Skill in setting up, configure, troubleshoot issues with PC’s and Mobile devices. Ability to understand IT Landscape and IT Assets.
Ability to manage, procure and maintain other IT assets
Engaging Incident Management team, Triage and collecting required details, be the primary contact of support for Priority 1 and Priority 2 level incidents at the site location
Availability to support any ad-hoc Project work or after-hours emergency issues such as network maintenance activity.
Roles & Responsibilities

Single point of contact for the site on behalf of IT Always available as SPOC in the location and answer the calls as needed
Installation of Operating System, Customer Approved Software, tools and utilities on end user PC
Continuous User education via frequent training on various IT topics including IT Security best practices.
Manage PC refreshes and scrapping old assets through re-cycler vendor
Vendor engagement with IT hardware and Network Service provider
Responsible for logging incidents and requests in ticketing tool and periodically documenting the records and key updates.
Responsible for setting up / move user desk and conduct IT On boarding new employees.
Responsible to engage Helpdesk for employee password scramble
Handle Desktop issues, requests and queries on-site and to remote home office users.”

Bottom Promo

Required skills

Desktop management

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.