Engineer
Full time @TCS USA posted 2 weeks ago in Information Technology (IT) Shortlist Email JobJob Detail
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Job ID 7806
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Experience 6 Years
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Qualifications Degree Bachelor
Job Description
“Prod Support Engineer
Primary Skill: .Net core , Windows IIS , Splunk , Dynatrace
Secondary: SQL
Experience: Minimum 7 years
Roles & Responsibilities-
Knowledge on .Net and Windows IIS is a must.
Good Analytical and communication Skills
Shell Scripting and/or Power Shell Scripts is a plus
Linux Commands and Websphere knowledge is a plus.
Responsible for platform stability, proactive job monitoring, issue management resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management code deployment process.
Application Support through Incident Management process driving towards Customer Impact mitigation, enabling great customer experience by reducing the application down time. Responsible for production support, problem and incident management, operational change, and infrastructure delivery, refresh and upgrades. Manages the lifecycle of incidents through initial identification to mitigating customer impact, restoring environments to BAU status and driving for permanent solution. Pursue the root cause of incidents. Manages the problem life cycle for implementing a permanently solution. Identify, facilitate, and manage the actions to correct the known error. Instituted Proactive Problem Management process to identify and resolve issues prior to service disruption
The ideal candidate must be highly self-motivated, proactive, attention to detail, good documentation communication skills to interact with partners like TI, Application, Other Prod Support teams like CCO, L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.”
Required skills
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