(USA) Freight Flow Associate
Full time @Sam’s Club posted 2 weeks ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 463
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Experience Less Than 1 Year
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Qualifications Associate
Job Description
Responsibilities
- Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices
- Operates forklift following Company standards and guidelines by safely picking up, moving, placing, and positioning merchandise pallets
- Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, customers, and other business partners; identifying priorities, deadlines, and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback
- Receives, stocks, and organizes merchandise and supplies from distribution centers and suppliers throughout the facility by managing inventory flow; following company policy and procedures for utilizing equipment appropriately; merchandising; working inventory exceptions; correcting shelf capacities; and completing and retaining required paperwork, logs, and other documentation
- Customer/Member Centered: Serve the Customer/Member : Shows care and concern when serving our customers/members
- Asks questions in order to understand customer/member needs
- Uses policies and information in order to exceed customer/member expectations
- Finds and uses the right resources (people, products, tools) at the right time in order to resolve customer/member requests
- Judgment: Make Effective Choices : Uses policies, procedures, and/or guides to make good choices
- Uses data and facts in order to make day-to-day decisions and involves others as needed
- Recognizes what might be a problem and informs those who can correct it
- Planning and Improvement: Plan for and Improve Work : Accepts responsibility and meets expectations for own work
- Identifies steps needed in order to carry out work as required
- Influence and Communicate: Share Information : Listens to others and asks questions to learn about what is needed
- Communicates the right information to associates and leaders when they need it
- Communicates in a respectful and professional manner
- Execution and Results: Get Results : Makes sure work is done correctly
- Works on top priorities first
- Makes a consistent effort to get results
- Takes action in order to solve problems so work can be completed in a timely manner
- Ethics and Compliance: Perform to Ethical Standards : Follows company policies and procedures (for example, the Ten Foot Rule)
- Shows integrity and ethical behavior in all work situations
- Reports ethical and compliance issues promptly
- Adaptability: Adapt : Adapts to changing work demands
- Stays focused on own work when faced with change or difficulties
- Stays open to and learns from assignments and feedback
- Inventory: Handles, moves, and displays goods in safe and correct ways
- Tracks goods, maintains in-stock levels, and controls shrinkage in a timely manner
- Reports poor inventory practices and low in-stock levels in assigned area
- Uses inventory tools and equipment in safe and correct ways
- Forklift: Operates and maintains forklifts in safe and correct ways
- Reports poor or unsafe conditions or practices in assigned areas
- Tells Management when forklifts are not in proper working order
- Technology: Proactively identifies Customers who need help, actively engages them, and assists them with Technology services and items
- Models and helps others with technology services
- Identifies shrink opportunities and problems with products, services and work areas, and takes steps to fix the problem
- Properly maintains equipment and ensures products are organized and stocked in correct ways, and promptly fixes any problems