Service Manager – KIA of Hamilton
Full time @AutoCanada posted 22 hours ago in Customer Service & Support Shortlist Email JobJob Detail
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Job ID 18467
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Experience 3 Years
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Qualifications Degree Bachelor
Job Description
“Position: Service Manager
Dealership: Kia of Hamilton
Location: Hamilton, ON
Classification: Full Time, Immediate Hire
Kia of Hamilton is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.
Your area of focus.
You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department’s annual financial performance goals.
What drives your day-to-day?
Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties
Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved
Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally
Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency
Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service
Monitor department operations and client concerns to define patterns and work to improve efficiency
Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly
Control department budgets and other expenses
Demonstrate and champion a healthy and safe work environment
What are the must-haves…
Completed a related post-secondary program and or training courses would be valuable
5 years of experience in an automotive dealership Service Department
3-5 years of management experience
A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
Working knowledge of industry standards and practices, including product details and company services offered
Experience with service applications with ADP / CDK including dispatch also considered an asset
A valid driver’s license and a safe driving history
Ability to train, coach, direct and encourage technicians, advisors and shop foreman
Excellent communication and organizational skills
The Perks.
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career
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Required skills
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