Customer Care Specialist
Full time @AutoCanada posted 1 day ago in Customer Service & Support Shortlist Email JobJob Detail
-
Job ID 18216
-
Experience 2 Years
-
Qualifications Degree Bachelor
Job Description
“Position: Customer Service Representative
Location: Kavia Autobody
Classification: Full-time
Salary Range: $50,000-$55,000
Part of a bigger team.
Kavia Autobody is proud to be part of the AutoCanada Collision Centres’ network and a division of AutoCanada. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
Your area of focus.
In this role, you will be the first point of contact for our customers, providing exceptional service and support throughout their repair experience. Your primary responsibility will be to ensure a smooth and positive interaction for customers as they navigate the collision repair process.
What drives your day-to-day?
Answer customer calls and provide answers to questions accordingly with respect to their insurance claim(s)
Outbound calls to customers to schedule appointments (Estimates and Repairs)
Outbound calls to customers with status updates
Assist with customer appointment check-ins and customer deliveries
Update internal systems with detailed/accurate notes
Assist with accounts receivable
Assist with in person customer service as well as office work
What are the must-haves…
High School Diploma
Experience in customer service or sales, preferably in the automotive industry
Knowledge of Body Shop Connect, Repair Centre, Mitchel Connect, or Progi would be an asset
Experience with Excel
Strong organizational and time management skills
Must possess a valid driver’s license and a safe driving history
Excellent verbal and written communication skills
The Perks.
Competitive Compensation and Benefits Package
Employee Vehicle Purchase & Service Plans
Employee and Family Assistance Programs
Company-wide appreciation events and contests throughout the calendar year
Professional development and the opportunity to grow your career
“
Other jobs you may like
-
Estimator *Brand New Facility*
- @ AutoCanada
- Maple Ridge, BC, CA