Quality Auditing Associate
Full time @Accenture posted 16 hours ago in Sales & Marketing Shortlist Email JobJob Detail
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Job ID 17641
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Experience Less Than 1 Year
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Qualifications Degree Bachelor
Job Description
“Quality Auditing Associate
Provide call data reports to Senior Management to identify trends and for areas of improvement in coaching / training
Monitor calls; auditing and evaluating Sales Representative’s customer interactions to highlight areas of strength and improvement.
Identify gaps, issues, and areas of improvement for training team to enhance and evolve sales training
Ensure all process are followed correctly and call out any deviations
Auditing all written communications to ensure compliance with client requirements and document findings, generate new messaging and communications to improve communication.
Calibrate with internal and external support team for continued agent learning and growth
Audit call logs to track agent activities via Excel or other reporting tools
Basic Qualifications:
Minimum of 6 months experience in sales, customer service, sales training, quality auditing or sales internship
Preferred Qualifications
Bachelor’s Degree
Proficiency in Microsoft Excel, advanced functions preferred
Prior experience using call monitoring/ auditing
Excellent written and verbal communication skills
Experience with corporate policies and/or community standard
Strong attention to detail, both written and verbal
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