Client Care Representative

Full time @TSYS posted 6 days ago in Customer Service & Support
  • Lindon, Utah, USA View on Map
  • Post Date : April 14, 2025
  • Apply Before : April 28, 2025
  • 0 Application(s)
  • View(s) 6
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Job Detail

  • Job ID 10368
  • Experience  2 Years
  • Qualifications  Degree Bachelor
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Job Description

Summary of This Role
Receives and responds, via telephone, email, chat or SMS to technical customer service requests, inquiries and problems. Utilizes various databases to select the best processing method and explains the solution to the client in order to resolve the inquiry. Maintains an accurate and complete record of all inquires and problems handled. Operates a personal computer, mainframe, software packages and front end programs related to the client.

What Part Will You Play?
Resolves client and/or merchant technical support issues relating to point of service (POS) products, including, but not limited to, dial-up card swipe terminals, and provides standardized responses by utilizing established documentation and processes. Enters required data into databases while resolving customer issues and achieving established goals and objectives for quality and productivity measures.
Begins to build base knowledge of POS products, policies, customer service procedures, and an understanding of compliance and association guidelines through on-going training and referring to online manuals as required.
What Are We Looking For in This Role?
Minimum Qualifications

High School Diploma or Equivalent
Typically No Relevant Experience Required

Preferred Qualifications

Typically Minimum 2 Years Relevant Exp
Previous customer service experience

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